COVID-19 SERVICE ALERT

PLEASE BE ADVISED THAT DUE TO THE COVID-19 PANDEMIC, OUR SHIPMENTS MAY BE DELAYED BY UP TO 2 EXTRA WORKING DAYS.

 

UK ALERT

PLEASE BE ADVISED THAT DUE TO BREXIT ORDERS FROM THE UK WILL BE DELAYED BY UP TO 14 WORKING DAYS DUE TO CUSTOMS CLEARANCE.

 

Is it possible to add products from your different sections to the same order?

Absolutely! You can select any product from our different specialised sections.

 

On which days and at what times are deliveries made?

Depending on the selected transport company, the delivery time may be different. Generally, shipping companies deliver Monday to Friday from 8h00 to 19h00 (except for local or national holidays).

If you require flexible delivery, please contact the selected transport company and arrange your delivery to a collection point.

 

What happens if I receive a damaged product?

Our products are handled at our facilities by our staff with great care, but in case that your order is damaged in transit and we are notified by the shipping company, we will inform you and arrange a replacement to be sent immediately.

If when you receive the order, you notice that the box is wet, damaged or shows signs of breakage, if possible, please refuse the delivery and ask to the driver to sign the note of the transport company with the reason of the refusal.

 

What kind of packaging do you use?

We use our own packaging specially designed for the transport of bottles. It consists of a reinforced cardboard box with an expanded polystyrene interior. It protects the bottles against possible impacts, even among them. Studies were carried out with impact tests from a height of 6 metres, obtaining a result of 1 broken bottle out of every 5000 units.

All our boxes are made from recyclable and ecofriendly materials, including environmentally friendly ink.

 

How can I enjoy free shipping?

We offer our free shipping promotion the third full week of every month.

For shipments to the Spanish Peninsula, it will be eligible for orders over 150€.

For shipments to the rest of Europe, it will be eligible for orders over 800€.

The promotion will be automatically activated in your basket whenever you add products to your basket within the available promotion week as long as the cost of your added products exceeds the mentioned amount. You will be available to see the shipping cost deducted from the total cost before proceeding with the payment process.

Please, make sure that you are not using abandoned trolleys from other dates prior the promotion dates, they will not be eligible. You will need to create a new basket from the start.

 

What areas of Spain do you deliver to?

We deliver to mainland Spain and the Balearic Islands. Unfortunately, we do not yet have delivery options to Ceuta, Melilla and the Canary Islands.

 

 What are the shipping costs?

Shipping costs are automatically calculated according to the destination, the number of products purchased and the shipping agency you selected.

The shipping costs will be detailed throughout the purchase process and can be reviewed before finalising the purchase. Please, bear in mind that they are applied by the transport companies under them premises. The recent increase in fuel costs could have an impact on the prices.

 

What are the delivery times?

Please note that delivery times depend on the destination and the section(s) in which you have purchased, and are independent of the preparation time required for your order.

The delivery time is calculated from the date of collection of your order by the transport company and not from the date of your purchase.

You will receive an email with the subject "Shipped" when the order has left our facilities and it will include a tracking number to be checked at the shipping company site.

Estimated delivery times do not include weekends or holidays.

Shipments to Peninsula (Spain) 2-3 working days. Transport agencies: GLS, CORREOS EXPRESS.

Shipments to Balearic Islands 4-8 working days. Transport agencies: GLS, CORREOS EXPRESS.

Shipments to European Union 4-6 working days. Transport agencies: GLS, FEDEX, CORREOS.

The estimated delivery time for the United Kingdom could be affected due to the ongoing BREXIT regulations with a delay of up to 14 working days as a result of the obligation of customs clearance on departure from our country and on arrival in the country of destination. Shipping company: PARCEL FORCE.

 

To which EU countries do you ship?

We currently deliver to the main countries of the European Union. For countries, delivery times and costs, please visit our "Shipments" section.

 

The business is responsible and knows the current legislation of the countries to which it sends the products.

TCM Gourmet 2012 S.L. offers on its platform a service for the purchase of products for consumption by individuals or companies. TCM Gourmet 2012 S.L. does not give authorization for the resale of these purchases or documentation for it. TCM Gourmet 2012 S.L. is fully responsible for these actions and is released from any responsibility for the resale of these products.

In the event that users are professional legal entities in the sector, consumer legislation will not apply to them, and by way of illustration but not limitation, rights such as the right of withdrawal will not apply to them.

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