To benefit from free shipping, you must place an order that meets the following conditions, depending on your location:

Spain mainland, Balearic Islands and Portugal
You can get free shipping when you place an order of at least 150€, with a weight limit of 72 Kg per order.

France, The Netherlands, Luxembourg, Italy, Belgium, Austria, Germany, Sweden and Greece
You can get free shipping on orders of 400€ or more, with a weight limit of 40 kg per order.

Romania, Poland, Lithuania, Latvia, Ireland, Hungary, Finland, Estonia, Croatia and Bulgaria
Shipping is free when your order reaches 600€, with a weight limit of 40 kg per order.

Czech Republic, Slovenia, Slovakia, Monaco and Denmark
Free shipping applies for orders of 500€ or more, with a weight limit of 40kg per order.

Azores, Madeira, Malta and Cyprus
Free shipping applies to orders of 800€ or more, with a maximum weight limit of 40kg per order.

Please note that if your order exceeds the weight limit set for your region, you will have to pay for the transport of the products exceeding this weight.

Note: Price ranges are calculated in Euros and will be converted to your country's currency.

UK is exempt from free shipping due to Brexit special conditions.

What are the shipping costs?

Shipping costs are automatically calculated according to the destination, the number of products purchased and the shipping agency you select. They will be detailed throughout the purchase process and you will be able to review them before finalising the purchase.

Do you deliver throughout Spain?

We ship to mainland Spain and the Balearic Islands. Unfortunately, we do not yet have shipping options to Ceuta, Melilla and the Canary Islands.

Which countries do you ship to outside Spain?

We currently deliver to the main countries of the European Union. For countries and delivery times, please see delivery times.

What are your delivery times?

Please note that delivery times depend on the destination and the section in which you have purchased, and are independent of the preparation time of your order.

The delivery time is calculated from the date of collection of the order by the transport company and not from the date of purchase. You will receive an email with the subject ‘Shipped’ when the order has left our facilities and you will have a tracking number to check the status of your shipment at any time.

Estimated delivery times do not include weekends or holidays.

Shipping to mainland Spain: 2-3 working days. Transport agencies: GLS, CORREOS EXPRESS.

Shipments to Balearic Islands: 4-8 working days. Transport agencies: GLS, CORREOS EXPRESS.

Shipments to European Union: 4-6 working days. Transport agencies: GLS, FEDEX, CORREOS, UPS.

Shipments to United Kingdom: The estimated delivery time could be affected due to the changing BREXIT regulations, with a delay of up to 14 working days due to customs clearance on departure from our country and on arrival in the destination country.

What days and times will my order be delivered?

Delivery times may vary depending on the transport company selected. Generally, deliveries are made Monday to Friday from 8:00 to 19:00 (excluding local or national holidays).

If you require flexible delivery, we recommend that you contact the selected carrier and arrange for delivery to a collection point.

Can I pick up my order at a delivery point?

It will depend on the options offered by the transport company you have selected for the shipment of your order. To do this, you must contact the transport company and inform them of your tracking number.

The collection points of the transport companies are usually:

CORREOS: Post Office.


FEDEX: Collection point.

UPS: Collection point.

GLS: Collection point / delivery agency.

What should I do if you tried to deliver my order but I was absent?

Please contact the shipping company and provide your tracking number. If you are not at home during delivery, they may leave a note or send you an email. If you are absent on a second attempt, they may leave the package at a nearby collection point.

We recommend that you contact the carrier's local office directly to arrange a redelivery or pick up the package. If you need further assistance, please do not hesitate to contact our customer service team.

How can I change the delivery address?

If you need to change the delivery address of your current order, please contact our Customer Service department, Monday to Friday from 8:30 am to 5:30 pm (except local or national holidays).

Also, remember that you can manage your billing or shipping addresses by going to My account>My addresses. During the purchase process, you will be able to choose from your previously saved addresses.

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