[COVID-19 SERVICE ALERT]

WE INFORM YOU DUE TO THE PANDEMIC SITUATION FOR THE COVID-19, OUR DELIVERIES MAY HAVE A DELAY OF 2 WORKING EXTRA DAYS.

UK ALERT

WE INFORM YOU THAT DUE TO BREXIT, ORDERS FROM THE UNITED KINGDOM WILL SUFFER A DELAY OF UP TO 14 WORKING DAYS BECAUSE IT HAS TO BE HANDLED IN CUSTOMS CLEARANCE

Can assorted orders be made by combining different products in the same order?

Of course! You can select wines from any section, beers, and Spirits and in the process of purchase, we will always indicate the date of delivery of your order depending on the products chosen.

What days and at what times do you deliver the orders?

It depends on the type of delivery and the transport company chosen. In general, the dealers begin the distribution at 8 o'clock and end at around 7 pm, from Monday to Frida y working days. If you need flexibility choose the delivery at a collection point. Collection points are usually the transport agencies themselves.

What happens if a bottle is broken in transport?

We use packaging of its own design specially designed for the transport of bottles (Wines, Spirits, Beers each bottle has its packaging) being Approved by the Ups Agency for the sale of alcohol throughout Europe. It protects the bottles against possible impacts even between them and allows us to have one of the lowest breakage rates in the sector (less than 1 bottle per 5,000 shipped).

Even so, if your order suffers a break in transportation, we will notify you and we will manage the shipment of the replacement immediately. If you are the one who detects the break in the delivery you must indicate it to the driver and in the delivery note of the agency and then please, contact us through our email info@gourmetencasa-tcm.com Or on the telephone (+34) 960 617 361 from Monday to Friday from 9:00 a.m. to 5:30 p.m.

What type of packaging do you use?

We use specially designed packaging specially designed for the transport of bottles. It consists of a cardboard box reinforced with an expanded polystyrene interior. It protects the bottles against possible impacts even between them, studies were carried out with tests of impact from 6 meters of height obtaining a result of 1 broken bottle of each 5.000 units.

All our boxes are made with recyclable and ecological materials and ecological ink.

Do you offer free shipping from a certain amount or number of bottles? 

Every month we include the free transport offer during the third full week of the month if your order exceeds €150 for the Peninsula and €800 for shipments to Europe. You do not need any code, the promotion is activated automatically as soon as your basket exceeds this amount. Remember that it is calculated on the total cost of the products, excluding shipping costs.

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Do you deliver throughout Spain?

Yes, we deliver in Peninsula and Balearic Islands, with the exception of Ceuta and Melilla and the Canary Islands.

How much are the shipping costs?

The shipping costs are calculated automatically according to the destination and the number of products purchased. The shipping costs will be detailed throughout the purchase process and can be reviewed before the end of the purchase.

What are your delivery times?

Delivery times depend on the destination and the section in which you purchased:

European Union 4-6 working days. (Excluding weekends and holidays) Transport agency UPS, Royal Mail, GLS or FEDEX. Keep in mind that the delivery time is calculated from the date of collection of the package by the transport company and not from your purchase. Delivery times do not include Saturdays, Sundays, or holidays.

The estimated delivery time for the United Kingdom, due to Brexit, may be affected, with a delay of up to 14 business days as a result of the obligation of customs clearance. PARCEL FORCE.

To which countries do you send outside of Spain?

We currently deliver to the main European Union countries. 

France, Italy, Germany, United Kingdom, Ireland, Portugal, Luxembourg, Belgium, Austria, Croatia, Greece, Denmark, Sweden, Romania, Lithuania, Letonia, Netherlands, Bulgaria, Monaco, Czech Republic, Slovakia, Slovenia, Estonia, Finland, Hungary, Poland.

What transport companies do you work with?

We work with different carriers to offer the best services:

Peninsula and Balearic Islands 48-72 hours. Redyser Agency.

Europe 4-6 Working days. UPS, GLS, FEDEX.

The commerce is responsible and knows the current legislation of the countries to which it sends the products

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