How do I unsubscribe?
If you cancel your account will erase all your personal data and you will lose the history of your orders with us.
Can I choose the frequency of emails I receive?
Of course! Entering My Account > My email preferences you can choose between a daily shipment if you do not want to miss anything, a weekly summary or no communication.
How do I become a Client?
In order to be a customer and receive our exclusive offers we only need you to register on our website with your email address. Being a member has no cost or commitment to purchase. You can register from here
How can I get an invoice?
TCM Gourmet at home we always send the invoice by mail, to the email indicated by the client in his register, along with the tracking number of the transport agency and order number.
You should know that we do not include invoices in shipments in case the order is a gift. Entering My Account> My orders you can see the history of your purchases and entering the link View invoice you can print or save it
How can I change the delivery address?
If the order is in progress and you want to change the delivery address for some reason, contact us immediately on our Customer Service channel at firstname.lastname@example.org or at (+34) 960 617 361 Monday through Friday from 9:00 a.m. to 5:30 p.m.
We also remind you that you can manage your delivery addresses in My Account> My Addresses. In step 2 of the purchase process you can choose between the addresses saved in My Account.
How can I modify or cancel an order?
Have you changed your mind? It does not matter, immediately contact us on our Customer Service channel at email@example.com or on the phone (+34) 960 617 361 from Monday to Friday from 9:00 a.m. to 5:30 p.m. hours.
What should I do if the packages are wet or show signs of damage?
If at the moment you receive your order you find the damaged box or signs of breakage, you must refuse the order, indicating on the delivery note of the transport agency the reason and contact us through our channel Customer Service At firstname.lastname@example.org or on the telephone (+34) 960 617 361 from Monday to Friday from 9:00 a.m. to 5:30 p.m.
What do I do if the shipment is incomplete?
If at the time of opening your order you find that there are missing products, contact us through our Customer Service channel at email@example.com or at the telephone (+34) 960 617 361 from Monday to Friday From 9:00 a.m. to 5:30 p.m.
Can I go pick up my order somewhere?
Depending on the carrier chosen, you have the option to pick up the agency that corresponds to you. You can also pick up the goods in the UPS Access Point.
What should I do if I was absent at the time of delivery?
Do not worry, our transport agencies will make a second attempt to deliver, if the second attempt also failed to make the delivery will contact the customer via phone to make delivery. In any case, you can contact us directly on our Customer Service channel at firstname.lastname@example.org or on the telephone (+34) 960 617 361 from Monday to Friday from 9:00 a.m. to 5:30 p.m.
In what state is my order?
At TCM Gourmet Home you will have visibility of the status of your order from the moment you finish the purchase, from preparation to final delivery to your home. You'll receive emails with tracking links to check the status of your order.
Even so, we remind you that from the section My Account to> My orders you can have the detail of the status of your purchases.
Do you have business or professional rates?
If you are a company or a professional and you need a personalized quote, we recommend contacting our Customer Service channel at email@example.com or on the phone (+34) 960 617 361 from Monday to Friday, 9:00 to 17:30 hours.
How are returns handled?
If a product does not convince you or you have changed your mind and you want to return your order, please contact us on our Customer Service channel at firstname.lastname@example.org or by phone (+34) 960 617 361 from Monday to Friday From 9:00 a.m. to 5:30 p.m.
What if a product is not the one I bought? What guarantees do you offer?
At TCM Gourmet at Home we want you to be satisfied and do not fear, if the product that has been sent to you is not the correct one, simply contact with customer service will try to rectify the error and collect the product by making a refund of the order or try Give the best solution to the problem so that the customer is satisfied with their purchase. So if you have had a bad experience with a product, please contact us on our Customer Service channel at email@example.com or on the phone (+34) 960 617 361 from Monday to Friday from 9:00 to 5:30 p.m.
Do you have to buy a minimum number of bottles?
In TCM Gourmet en Casa there is no minimum or maximum purchase. All our products can be purchased per unit.
Can I buy by phone or email?
Through, firstname.lastname@example.org leaving us your order and delivery address or calling our customer service channel on the phone (+34) 960 617 361 from Monday to Friday from 9:00 a.m. to 5:30 p.m. hours.
We will create a budget that you can check and pay using the link that we will send or if you prefer, you can make a bank transfer to our account.
What means of payment do you offer?
You can make the payment by bank transfer, cash on delivery, bank card (Visa, MasterCard, Amex etc.) or Paypal.
Do you have to be a customer to buy?
Yes, and to be a client, you just have to register from a simple form. Being a customer is free and does not entail any purchase commitment. You can register from here.
Can assorted orders be made by combining different products in the same order?
Of course! You can select wines from any section, beers and Spirits and in the process of purchase we will always indicate the date of delivery of your order depending on the products chosen.
What days and at what times do you deliver the orders?
It depends on the type of delivery and the transport company chosen. In general, the dealers begin the distribution at 8 o'clock and end at around 7 pm , from Monday to Friday. If you need flexibility choose the delivery at a collection point. Collection points are usually the transport agencies themselves.
What happens if a bottle is broken in transport?
We use a packaging of its own design specially designed for the transport of bottles (Wines, Spirits, Beers each bottle has its packaging) being Approved by the Ups Agency for the sale of alcohol throughout Europe. It protects the bottles against possible impacts even between them and allows us to have one of the lowest breakage rates in the sector (less than 1 bottle per 5,000 shipped).
Even so, if your order suffers a break in transportation, we will notify you and we will manage the shipment of the replacement immediately. If you are the one who detects the break in the delivery you must indicate it to the driver and in the delivery note of the agency and then please, contact us through our email email@example.com Or on the telephone (+34) 960 617 361 from Monday to Friday from 9:30 a.m. to 5:30 p.m.
What type of packaging do you use?
We use a specially designed packaging specially designed for the transport of bottles. It consists of a cardboard box reinforced with an expanded polystyrene interior. It protects the bottles against possible impacts even between them, studies were carried out with tests of impact from 6 meters of height obtaining a result of 1 broken bottle of each 5000 units.
All our boxes are made with recyclable and ecological materials and ecological ink.
Do you offer free shipping from a certain amount or number of bottles?
We offer free shipments on the third week of the month on purchases over 800€.
Do you deliver throughout Spain?
Yes, we deliver in peninsula and Balearic Islands, with the exception of Ceuta and Melilla and Canary Islands.
How much are the shipping costs?
The shipping costs are calculated automatically according to the destination and the number of products purchased . The shipping costs will be detailed throughout the purchase process and can be reviewed before the end of the purchase.
What are your delivery times?
Delivery times depend on the destination and the section in which you purchased:
Europe 4-5 Working days. Agency Ups.
To which countries do you send outside of Spain?
We currently deliver to the main European Union countries. To consult the countries, deadlines and costs of delivery, enter our section of General Conditions of Contract.
What transport companies do you work with?
We work with different carriers to offer the best services:
Peninsula and Balearic Islands 48-72 hours. Redyser Agency.
Europe 4-5 Working days. Agencia Ups. Agency Ups.
The commerce is responsible and knows the current legislation of the countries to which it sends the products
Gourmet at home TCM, founded in 2012 is a company dedicated to the marketing of wines, beers and spirits.
The low prices together with the QUALITY AND RAPIDITY of our service, have placed us among the leading companies in the sector.
Our attention is directed both to hospitality, companies and individuals.
We have more than 2,000 references of wines, beers and distillates.
We have an extensive catalog of company gifts with products specially designed for it.
Service at home anywhere in Spain and CEE.
With 600 m2 intended for sale to the public and preparation of our orders for the e-comerce.
Our warehouses are located in the pol. Industrial El Raco C/ Tramuntana 13 A.
This large space allows us to provide a GOOD SERVICE to our Customers and keep our stock of products up to date.
All our shipments use anti-rupture packaging and are secured by both breakage and loss.